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VDI Engineer

Company Name:
CyberSearch, LTD
VDI Engineer
Location: Monterrey Park, CA
Length: 6 months CTH
Start: ASAP
Interview: Face to Face
Rate: 50-55/HR all inclusive

The VDI Systems Engineer role is responsible for maintaining virtual desktop systems and infrastructure, and ensuring those systems deliver a high level of service. This position is responsible for creating, deploying and managing parent images and desktop pools and systems, monitoring, and improving VDI performance. Additionally, ongoing support, maintenance, and configuration of PCoIP and Wyse thin clients deployed locally and remotely. This position works closely with IT Network/System Engineers and IT Infrastructure support to monitor and release changes to the production infrastructure. Additionally, they work closely with the IT Network/Systems Manager to ensure all system changes are fully tested prior to release.
All IT team members are responsible for enhancing the capabilities and efficiencies of SynerMed's application and infrastructure portfolio. Team members support the technology needs of corporate projects and business platform work requests. The position responds to production incidents, restoring IT services quickly to reduce impact to customers.
Responsibilities:
Execute routine processes necessary for the day-to-day operation of systems. This includes, but is not limited to, deploying approved system and application changes, monitoring VDI for issues, managing VDI usage and VM capacity, gathering and reporting out performance metrics on VDI dependent networks, appliances, servers and applications and using those metrics to recommend improvements, identifying opportunities to improve monitoring, add automation, increase performance, and enhance security of production systems, driving patch and software releases to VDI systems, and resolving production incidents.
Maintain the VDI operation logs and support plans for production systems.
Adhere to all documented standards, guidelines, and procedures.
Maintain standards for supporting infrastructure and applications in the production environment and ensure that all changes to the production environment adhere to those standards.
Ensure that solutions maintain compliance with SynerMed and regulatory standards.
Perform other duties as assigned.
Expectations:
Deliver quality work within specified timelines.
Follow all company policies and act with a high level of professionalism, working hard to support departmental teams, and arriving to work on time every day.
Self-motivated, highly organized, and detail orientated, demonstrating ability to work both independently and within a team-oriented, collaborative environment.
Organize workload to insure priority responsibilities are completed with quality and as scheduled.
Provide status updates to management and stakeholders regarding issues and progress.
Must be able to share and communicate ideas and processes in verbal and written form in a clear and concise manner.
Anticipate service issues and determine root cause and potential solutions.
Experience:
Three or more years of experience managing VDI systems in a technical capacity.
In depth knowledge of virtualization system technologies, specifically VMware Horizon View, VMware VSphere and VCenter (HA and VMotion).
Knowledge of Microsoft Hyper-V and App-V.
Strong troubleshooting and analytical skills.
Knowledge of Microsoft system and application technologies, including Lync and Active Directory.
Two to Three years of experience installing and configuring thin client devices, and security.
Experience with Dell Server and Storage products, including EqualLogic.
Familiarity with scripting, and VDI, PCoIP and systems performance tuning.
Experience supporting solutions with high availability and real time monitoring.

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