Term Employee Account Services Associate - Specialist

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG) the world's 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group.
Term employment is an employment status in which the Bank hires an individual for a job function within the Bank, receiving all the benefits of a regular status employee, except separation pay programs, merit increases, job posting capabilities or holding a corporate title. If you are converted to a regular employment status position or are hired in a different regular employment status position within the Bank, the time worked as a term employee will count towards all benefits.
We are looking for a qualified candidate to work in our Account Services department for a period of 1 year not to exceed 2 years.
Job Summary:
Reporting to an Account Services Supervisor, responsible for determining pay decisions on irregularities in signature and check fraud on checks as well as other transactions that have rejected.
Major Responsibilities:
General job scope: this is the top and senior level within the Account Service Associate level and can handle the most complex reviews independently. Responsible for reviewing and determining, decisions on checks that have been referred due to signature irregularities and potential check fraud. The decision making process includes analyzing each transaction in order to determine the best course of action to be taken in order to minimize risk to the bank as well as to provide high quality customer service. (70%) Responsible for direct customer contact to determine and validate information for the decision making process. Responsible in handling escalation items and secondary review for Commercial Customer Service accounts and preparing cases for representative. Responsibility for making pay decisions on transactions that have rejected. Reviews accounts flagged as restraint from BOS, Risk Services, etc. Reviews customer accounts/relationships and customer pay history to determine course of action (30%). This level shall be able to perform any type of rejected or unposted item situation.
Additional Information:
Skills and knowledge as follows 4+ years prior experience as a Customer Service Officer in a branch or comparable experience in centralized banking area or environment. Strong customer service skills to interface with customers as well as internal areas of the Bank. Generally 3+ years working knowledge of identifying and determining check fraudulent activity as well as seasoned knowledge in UB Banking operations, practices, policies, procedures and regulations. This position reports to the Account Services Supervisor This position does not directly supervise any staff.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

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