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Senior Customer Service Representative

Senior Customer Services Representative - Transaction Banking Corporate Trust Services
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we?re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that?s working to fulfill its vision to be the world?s most trusted financial group.
Job Summary:
The Senior Customer Service Representative will provide telephonic customer service support and extraordinary service to the customers of the bank.
Major Responsibilities:
Resolve problems, answer questions, handle transaction, arrange for special requests, and make decisions under assigned authority.
Provide a high level of responsiveness when working with account officers regarding a customer relationship.
Handle incoming customer calls from clients.
Handle assigned support tickets/email/fax requests.
Research and investigate all customer issues and concerns to resolution.
Provide backup support for all account processing duties as needed.
Handle requests from customers for deposit related activities such as the opening of new accounts and time deposits, wire transfers, stop payments, issuance of cashier's checks, foreign drafts and problem resolution.
Respond to customers inquiries regarding deposit products, account analysis, and service charges.
Contact customers in accordance with request from account officer.
Resolve problems, service complaints, and coordinate with various bank departments in the identification and resolution of operational issues.
We Require:
Previous customer experience and banking are required.
Prior call center service experience and/or branch teller experience is highly desirable.
Treasury management experience is a plus.
Must be a team player who values accountability, integrity, quality, and the ability to meet deadlines.
Excellent communication skills.
Able to work independently with maximum efficiency.
Ability to prioritize and organize multiple tasks with excellent follow up.
Flexibility and willingness to work any schedule.
PC knowledge of MS Outlook, Word and Excel.
/The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified./
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/We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. /
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/A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it?s the bank?s policy to only inquire into a candidate?s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses./
Job: Customer Service
Title: Senior Customer Service Representative
Location: CALIFORNIA-Monterey Park
Requisition ID: 10015569-WD


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