Head of Fraud Technology, Director

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Head of Fraud Technology, Director
Job Summary
Reporting to the Head of Compliance Technology, partners with Americas Compliance Division (ACOD) Head of Enterprise Fraud Management to provide technology services to enable the business to meet their strategic, tactical and operational goals. Responsible for fostering an environment of collaboration and teamwork between technology and ACOD to ensure most appropriate and effective service delivery meets and exceeds our customer and partner expectations. Perform duties of Senior Technical Leader, which may include leading multiple Sr. Systems Development and Delivery Managers. Meets with high-level management teams of businesses regularly to ensure technical requests for the business are prioritized to match expectations and needs of business unit senior management. Provides consultation and is collaborative in working to provide technology solutions. This individual will set standards and procedures to improve the effectiveness and performance of their team. Organizes for an effective structure, establishes criteria to measure department performance and the standard personnel functions associated with managerial responsibility.
Major Responsibilities
Strategic partner for the Americas Enterprise Fraud Management and Lines of Business ("First Line" fraud) to align technology strategy with business needs.
Based on the needs of ACOD, will manage one or more Systems Managers responsible for ensuring that the development, maintenance, modifications and implementation of applications programs and services are performed within established time constraints.
Evaluates incoming service requests and determines priorities with the business unit; assigns and delegates work to subordinate managers. Reviews and approves project plans and monitors work progress. Approves final packages to ensure systems adhere to corporate policies, practices and data processing standards
May review analysis performed by business and systems analysts and subordinate managers to ensure all aspects of the project development phase have been considered.
Familiarity and compliance with the Bank standard project methodology and guidelines is required.
Collaborates with business unit leadership and project teams for project documentation including a Cost Benefit Analysis (CBA) for any infrastructure project work being done in support of the Business Unit. This position requires the ability to measure benefit for such projects. Understands business and technical requirements, and the responsibility for the cost side of the CBA to ensure the project completes with the anticipated internal rate of return.
Formulates long-range financial plan proposal for assigned area based on current and anticipated growth rate, staff development, changes affecting Applications Development, overall changes in the future of data processing, etc.
Assesses the impact of new application systems, technology, physical location changes and priority changes on contingency plan. This role will be responsible for analyzing exposure/risk/vulnerability of applications to the overall success and existence to the Bank. This individual ensures that applications needed to support the essential needs of the Bank are provided in times of system failure or disaster.
Responsible for developing short-medium term goals and objectives for staff. Will determine the most effective organization structure and specific responsibilities within that structure. Will perform the standard managerial functions such as performance appraisals, salary increases, transfers, promotions, new hires and terminations of staff members as needed. This role will also establish criteria to measure group performance.
Assists subordinates in the long-range strategic plan by defining organizational goals and objectives, identifying the attributes and long-term needs of customer/user groups, evaluating market opportunities and threats, evaluating the capability and long-term viability of information processing equipment and supplies, application systems, data management systems, human resources, etc.
Defines a proactive and integrated Maintenance & Support plan to ensure version and release currency with all vendor provide software packages. Creates and manages defined release schedules appropriate to enable activation of key vendor enhancements while balancing risk to the Bank.
10 years or 15 plus years of IT management and business/industry work experience is required; Qualified candidate will typically have at least 10 years of experience managing multiple, medium to large, cross-functional teams with ability to influence senior to executive level management and key stakeholders.
5-10 years of Risk/Fraud technology and analytics experience in building fraud systems
Knowledge of Actimize ERCM, Actimize Fraud Systems, RSA systems, FICO, Big Data Solutions/Analytics is preferred? Understanding of Risk/Fraud issues facing financial institutions with multiple products (ie. deposits, wires, payments, debit card, credit card, online etc.)
Experience with Risk/Fraud systems and reporting requirements
Executive presence and ability to interact with C-level executives and regulators
Have a strong Technical and strategic understanding of the architecture necessary to oversee and leverage platforms in an aggressive growth environment.
Must be a strong communicator and leader. Ability to be flexible, decision oriented, and motivated to establish support from senior management. Ability to approach strategic decisions in a consultative manner with a particular emphasis on delivery. Must be an exceptionally strong technologist, with a superior intellectual capacity, who is a natural leader, bringing a business perspective to the organization.
Requires an in-depth knowledge of the system development life cycles, client area functions and system, and application program development alternatives. Experience with various software lifecyles such as (waterfall, iterative processes, agile, RAD, etc.)
Solid project development/management skills and a proven track record in managing vendor relationships and contract negotiation
Must be able to build a strong technology strategy
Must be able to understand the impact of technology trends on the bank's current Risk and Fraud technology capabilities
Knowledge of regulations governing Risk and Fraud technology
Strong knowledge of the inherent risks with current Compliance practices
Proven record of influencing and driving change
Strong abiilty to build and lead high performance teams
Ability to recognize a crisis when it happens and know how to lead in a crisis
Understand complex business problems
Ability to inspire and motivate others
Ability to educate peers and stakeholders on the value of IT
Bachelor?s degree required. M.B.A. or M.S. is preferred.
ACAMS certified is preferred.
Job: Systems / Technology
Title: Head of Fraud Technology, Director
Location: CALIFORNIA-Monterey Park
Requisition ID: 10018320-WD

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