ServiceNow Lead Software Engineer, Vice President
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.
4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries.
In the U.
S.
, we're 13,000 strong, working together to positively impact every customer, organization, and community we serve.
We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other.
This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan.
Join a team that's working to fulfill its vision to be the world's most trusted financial group.
IT Service Management/ServiceNow Lead Tool Engineer Job
Summary:
Our diverse colleagues are connected by a common ambition to create change for the better from forging more dynamic career paths, to driving progress in our communities, to continuously reshaping the standards of financial services.
Positive impact starts here; see the change you can make as we strive to become the world's most trusted financial group.
We are looking for an experienced IT Service Management technical professional who is passionate to drive IT Service Management transformation.
This is a key member of Enterprise Tools team and the position reports to the Director.
Major
Responsibilities:
Serve as the subject matter expert of ServiceNow platform.
Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state.
Lead the requirements and design workshops, and implementation of ServiceNow ITSM.
Engage in day-to-day operational support and continuous capability improvement of HP Service Manager during transition.
Understand requirements from service management process owners and translate them into functional and technical requirements.
Prepare high & low level design of the technical requirements.
Collaborate with process owners to design, develop, test and implement HPSM change requests during transition with an eye towards future state ServiceNow implementation.
Assist with simplification and standardization of Tools and Processes.
Engage in on call support as needed.
Maintain adequate operational documentation and reporting.
Collaborate with ITSM process owners from IT and non-IT groups.
Experience:
8
years of technical experience in the implementation, administration, maintenance and enhancements of IT Service Management tools such as ServiceNow, Service Manager, Remedy.
Hands-on experience with one or more implementation of ServiceNow ITSM and ITOM is required.
Experience developing on the ServiceNow platform including creation and/or customization of the core applications such as Incident, Change, Service Request, Service catalog, Asset, Configuration, etc.
Experience developing custom application within ServiceNow platform.
Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules.
Experience with scripting languages such as JavaScript, Angular.
js, Perl, Powershell.
Experience with integration of ServiceNow with Microfocus uCMDB is a plus.
Experience in waterfall and agile scrum methodologies are required.
Development/customization experience with Microfocus Service Manager forms, workflow across service desk, incident, problem and change management modules.
Good understanding of ITIL.
Good functional understanding of all modules of Service Manager and Connect-IT required to support transition to ServiceNow.
Deployment, configuration and administration of other IT Service Management products such as Service Manager or Remedy.
Experience with backend SQL development is essential.
Configuration and maintenance of common web based applications on Apache, Tomcat, IIS is preferred.
Bachelor's or Master's Degree in Computer Science, Information Systems.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
To learn more about MUFG, review all current career opportunities, and apply please visit us online:
www.
mufg-americas.
com/careers We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business.
We do not discriminate in employment decisions on the basis of any protected category.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries.
In the U.
S.
, we're 13,000 strong, working together to positively impact every customer, organization, and community we serve.
We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other.
This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan.
Join a team that's working to fulfill its vision to be the world's most trusted financial group.
IT Service Management/ServiceNow Lead Tool Engineer Job
Summary:
Our diverse colleagues are connected by a common ambition to create change for the better from forging more dynamic career paths, to driving progress in our communities, to continuously reshaping the standards of financial services.
Positive impact starts here; see the change you can make as we strive to become the world's most trusted financial group.
We are looking for an experienced IT Service Management technical professional who is passionate to drive IT Service Management transformation.
This is a key member of Enterprise Tools team and the position reports to the Director.
Major
Responsibilities:
Serve as the subject matter expert of ServiceNow platform.
Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state.
Lead the requirements and design workshops, and implementation of ServiceNow ITSM.
Engage in day-to-day operational support and continuous capability improvement of HP Service Manager during transition.
Understand requirements from service management process owners and translate them into functional and technical requirements.
Prepare high & low level design of the technical requirements.
Collaborate with process owners to design, develop, test and implement HPSM change requests during transition with an eye towards future state ServiceNow implementation.
Assist with simplification and standardization of Tools and Processes.
Engage in on call support as needed.
Maintain adequate operational documentation and reporting.
Collaborate with ITSM process owners from IT and non-IT groups.
Experience:
8
years of technical experience in the implementation, administration, maintenance and enhancements of IT Service Management tools such as ServiceNow, Service Manager, Remedy.
Hands-on experience with one or more implementation of ServiceNow ITSM and ITOM is required.
Experience developing on the ServiceNow platform including creation and/or customization of the core applications such as Incident, Change, Service Request, Service catalog, Asset, Configuration, etc.
Experience developing custom application within ServiceNow platform.
Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules.
Experience with scripting languages such as JavaScript, Angular.
js, Perl, Powershell.
Experience with integration of ServiceNow with Microfocus uCMDB is a plus.
Experience in waterfall and agile scrum methodologies are required.
Development/customization experience with Microfocus Service Manager forms, workflow across service desk, incident, problem and change management modules.
Good understanding of ITIL.
Good functional understanding of all modules of Service Manager and Connect-IT required to support transition to ServiceNow.
Deployment, configuration and administration of other IT Service Management products such as Service Manager or Remedy.
Experience with backend SQL development is essential.
Configuration and maintenance of common web based applications on Apache, Tomcat, IIS is preferred.
Bachelor's or Master's Degree in Computer Science, Information Systems.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
To learn more about MUFG, review all current career opportunities, and apply please visit us online:
www.
mufg-americas.
com/careers We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business.
We do not discriminate in employment decisions on the basis of any protected category.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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